• Returns must be received within 30 days of delivery date.
• Return products must be in new condition and in the original shoe box.
• Returns not in new condition are subject to refusal.
• Returns will be processed within 3-5 business days of date received.
• Original shipping is non-refundable.
• Return shipping is to be covered by the customer.
• A $8.95 per item restocking fee will apply to all returns, unless the product is defective or the return is the direct result of a shoezoo error.
• Repackage the shoes using the original shipping bag, a shipping carton or any type of wrapping paper you may have at your disposal.
• To maintain the original condition of the product, do not tape or apply the shipping label directly to the shoe box.
• For proper identification of your return, please include the Pick and Pack Slip originally included with your order.
• If the Pick and Pack Slip is no longer available, please include a note with your order number, full name and shipping address.
• Send your package using the carrier of your choice to:
Shoezoo Returns Dept.
727 Kingshill Pl
Carson, CA 90746
• Retain the tracking information on your return as we are not responsible for packages lost in transit.