Return Policy

•           Returns must be received within 30 days of delivery date.
•           Return products must be in new condition and in the original shoe box.
•           Returns not in new condition are subject to refusal.
•           Returns will be processed within 3-5 business days of date received.
•           Original shipping is non-refundable.
•           Return shipping is to be covered by the customer.
•           A $8.95 per item restocking fee will apply to all returns, unless the product is defective or the return is the direct result of a shoezoo error.

Return Instructions

•           Repackage the shoes using the original shipping bag, a shipping carton or any type of wrapping paper you may have at your disposal.  
•           To maintain the original condition of the product, do not tape or apply the shipping label directly to the shoe box.
•           For proper identification of your return, please include the Pick and Pack Slip originally included with your order.
•           If the Pick and Pack Slip is no longer available, please include a note with your order number, full name and shipping address.
•           Send your package using the carrier of your choice to:

            Shoezoo Returns Dept.
            727 Kingshill Pl
            Carson, CA 90746

•           Retain the tracking information on your return as we are not responsible for packages lost in transit.