Returns
If you don’t love your shoes return them for free!
Our goal is to provide our customers with complete satisfaction with the shoes that they have ordered, which is why we offer free return shipping. We have included a pre-paid shipping label with every shipment (*restrictions do apply).
Easy Return Step by Step Process:
1. Please have the “FedEx return label” and “Return Receipt”* that were enclosed with your shipment handy.
2. Pack the unworn shoes into the original shoebox.
3. Please include the “Return Receipt” with the Return Reason Code marked inside the shoebox. Please do not peel the “Return Receipt” and stick it inside the box, just place it inside the shoebox.
4. Pack the shoebox securely into the original shipping carton. We encourage you use the brown shipping box that was used to ship your order.
5. Remove and apply the pre-paid “FedEx return label”* included in this shipment. You can cover the original FedEx label on the brown box. (Please do not attach the FedEx return label on the original manufacturer’s shoe box.)
6. Please take the package to FedEx authorized location. For the nearest FedEx location, please visit www.fedex.com Please ensure the location provides for GROUND service. To avoid delays or lost, do not drop the packages in the FedEx drop boxes.
Email confirmation is sent after return is processed. Refunds may take up to 7 business days from receipt and it will be refunded back to the original payment method. Any previous shipping charges are non-refundable.
Important Return Information:
shoezoo.com is happy to accept your return as long as it meets the requirements below:
· The product is still in new, unworn condition as received. We recommend that you first try on the shoes indoors to ensure the fit and sizing meets your preference.
· The return product (if applicable) should include all original accessories (i.e. original shoe box, shoes laces, key chains, color swatches, additional insoles, shoe bag, replaceable spikes & etc).
· The original manufacturer’s shoe box as received. Please do not send the return by using the shoe box as the outer shipping box or your return will not be accepted.
PLEASE NOTE: Shoes that are received in worn condition will be inspected by shoezoo.com returns department and evaluated at their discretion. If your return shipment does not meet to the return policy listed above and your return is rejected, there may be additional charges to have the shipment sent back to you or it may be discarded.
Missing FedEx Prepaid Return Label
If you did not receive or have misplaced the FedEx prepaid return label that we enclose in your package please contact our customer service department and we will have FedEx email a new prepaid return label. We recommend checking your "junk/spam" folder if you do not see the FedEx prepaid return label in your inbox. After you print the return label, attach it on the box and drop it off to the nearest FedEx location. (For FedEx location, please click on the link to be directed http://www.fedex.com/Dropoff/start?locale=en_US Please ensure the location provides for GROUND service. Our prepaid FedEx return label functions only for U.S. returns.
Free Return Restrictions:
International Return Policy
All sales are final for international customers.
US Territories and Military Return Policy
For our US territories and military customers our free return policy does not apply. US territories and Military customers are responsible for return shipping cost. Below is our return address information.
Please send in secured package to:
Shoezoo.com
Returns Dept
7721 Somerset Blvd
Paramount, CA 90723
EXCHANGES:
We regret to inform you that shoezoo is unable to offer exchanges at this time. We recommend first placing a new order to ensure the shoes and the sizes that you want are still available.
