Privacy Policy

Privacy Policy

This policy was last updated June 1st, 2008

 

At shoezoo.com we make every effort to protect your privacy. This Privacy Policy provides clarification on how we collect, analyze, and disseminate the information you provide to shoezoo.com. shoezoo.com uses the information we collect to attempt to provide our site visitors the easiest, most relevant, and friendliest experience possible. When visiting shoezoo.com you agree to the terms listed in this Privacy Policy.

 

 

Information shoezoo.com collects

 

Registration and Purchase

During the registration and purchase processes we collect certain information from you that is vital in processing and fulfilling your order. The information collected also helps protect you, the customer, from misuse of your identity, credit card, and from other fraudulent online activities. This information includes your name, the bill-to address on file with your credit card company, your shipping address, your phone number, your email address, and your credit card information.

 

 

Cookies and Web Beacons

At certain times the shoezoo.com website uses cookies and web beacons to collect information and provide you with a more appropriate experience on our site. These cookies help you navigate the site by performing certain functions such as pre-populating data so that you do not have to retype. These cookies are not “spyware” and do not attempt to access your computer’s hard drive and gather personal information stored there. You may set your internet browser’s setting to not accept cookies, however there may be specific areas of the site including the shopping cart and checkout which you will not be able to access.

 

Web beacons are also sometimes utilized on shoezoo.com for internal marketing and site optimization. The web beacons allow shoezoo.com to ascertain which pages and links of the site are being accessed by our customers and assist us in providing website content that is most meaningful to our users.

 

Log Files

Our server automatically logs passively collected information transmitted from your computer. This information includes your Internet Protocol (IP) address, your geographic location, internet services provider, date and time of your visit, etc. This information assists shoezoo.com in understanding our customers and how our site is navigated.

 

 

Emails

During the registration process on the website you are required to submit your email address. This email address is primarily used to send you automated information about your order including an order confirmation email with your order number and shipment confirmation email with your tracking number. These emails are vital communication about your order and are required to be sent if you purchase from shoezoo.com.

 

You may also choose to receive promotional emails from shoezoo.com that alerts you to new product and services. You may at any time choose to no longer receive these emails by following the unsubscribe directions included in the email.

 

 

Age

This site is intended for individuals over the age of eighteen or individuals under the age of eighteen under supervision of a parent or guardian. We do not knowingly collect information from children under the age of thirteen.

 

 

How shoezoo.com uses and disseminates the information we collect

 

Internal Use

 

The information that we collect is important to shoezoo.com so that we can assess how good of a job we are doing in providing content, selection, and a shopping experience that is enjoyable. We are constantly reviewing the data we collect along with customer feedback so that we can improve our site to be more useful to our customers.

 

 

External Use

 

shoezoo.com uses third-party agents to facilitate specific services essential to our business. We provide these agents with information required for them to perform their function. For instance, shoezoo.com uses FedEx to ship orders to customers. We provide FedEx with our customer name, address, email address, and contact phone number so that they can efficiently deliver an order to our customer.

 

Likewise shoezoo.com also uses an outsourced service to process our credit card transactions. Obviously we are required to supply this company with our customer’s credit card information, but during this process we use Secure Socket Layers (SSL) so that your information is securely protected (Please see further information on SSL below).  

 

shoezoo.com often uses third-party services for marketing services. One instance of this would be the transmission of promotional emails to our customers. These emails are optional and customers can choose to no longer receive these emails by following the unsubscribe directions listed in the email.

 

shoezoo.com only provides our agents with information that is necessary for them to accomplish their contractual obligations. shoezoo.com requires these agents to respect your privacy and to abide by the regulations listed in this policy.

 

While we will never rent or sale your personal information, shoezoo.com may share your information with our affiliates and subsidiaries. Once again our affiliates and subsidiaries are subject to abiding by the policies outlined in this document.

 

We may also be required by law enforcement agencies or court orders to disclose certain personal information. Normally these requests are for ongoing investigations where someone used our website illegally or in an attempt to commit fraud. In these situations we would follow the requirements set forth by the courts or law enforcement agency.

 

 

 

How shoezoo.com protects your information

 

Data Security

 

shoezoo.com employs Secure Socket Layer (SSL) for all personal and financial information transmitted to use on the internet. SSL protects data being transmitted over the internet by encrypting the information on a secure server and deciphered by shoezoo.com. For more information on SSL, please click here .

 

shoezoo.com also takes other steps to guard your personal information by only allowing employees whose job functions requires them to review your information access to this information.

 

shoezoo.com is not in the business of buying or selling of personal information. However, in the unlikely event of an acquisition or merger, your personal information will still be protected by the same guidelines outlined in this Privacy Policy.

 

 

Unauthorized use of your credit card or personal information

 

If at any time you believe your credit card or personal information has been compromised, please first contact your financial institution and then contact shoezoo.com immediately by email (service@shoezoo.com) or phone, (888) 649-0006. We will make every attempt to resolve the situation quickly and appropriately. We appreciate customers first contacting us and advising us of the misuse of a credit card or personal information before filing a chargeback with the financial institution.

 

 

Changes or updates to this policy

 

The date this Privacy Policy was last updated or change is clearly listed on top of this document. In the event that this policy is updated or changed, the date on the top of this page will also be updated. If you have any comments or questions please email at info@shoezoo.com .